Allison HGeoff Garrett - innovation is an idea successfully applied - there's plenty of great enthusiasm inside the public sector, but the bureaucracy often gets in the way
Tim Kastelle - PS is 30% of the economy in QLD - can't be left out of the innovation conversation
Kastelle - let's focus on what's similar to innovation in other sectors, not what's different
Dianne Jeans - excited that we're proactively talking about innovation, and leadership is starting to send signals that it's Ok (which doesn't mean it's necessarily going to become easy to do!)
Brad Muller - difference w PS innovation is the accountability to the taxpayer, which is different to other sectors
Garrett on blockages to PS inno: 1. Fear: politicians on frontnpage of the Courier Mail. This brings risk. We need leaders who say "you had a go, we learned something, I'll take the heat for the stuff up." 2. Bureaucracy: it's a forcefield, it's costing us, it's killing us.
Kastelle: Rather than being afraid of things ending up on the front page: we should be doing lots of small things that end up on page 14 of the Courier Mail (that don't make a huge splash if they go wrong)
Garrett: nothing more important than leaders (who are more bulletproof at their stage of career) running cover - empowering people, exploiting potential
Garrett: If things are changing out side faster than they're changing inside, we're in trouble!
Head: rigidity is the main enemy of PSI
Triggers of PSI in QLD
Consensus was that efficiency is currently the main trigger, but should be citizen or outcomes-triggered
Innovation conversations- collaboration across government (and jurisdictions) on cross-cutting issues such as early childcare and development. Find champions. Build alliance and network with organisations that share common purpose/objectives. Non-govt sector willing to help. Share ideas. Requires effort and persistence.
Innovation people - how do we reduce fear of failure? Derisk through experimentation, prototyping and trials. Take small steps. Develop trust and build on success. Look for lessons from what others have done.
Innovation spaces - Do Innovations labs work? APS DesignGov trial had mixed results and not renewed. Qld department of agriculture hot spots day sponsored by D-G, each issue had leadership team champion, successfull in generating energy, ideas and follow up. Similar model used in TMR, Health and elsewhere.
Panel discussion - What is public sector innovation?
Dr Geoff Garrett - define innovation - borrowing. Ideas successfully applied. We've got all these ideas and innovation but bureaucracy is killing us. Getting our ideas into action.
Dr Tim Kastelle UQ - ideas into action that adds value. Innovation is difficult - how do we overcome or challenges specific to our own setting?
Dianne Jeans DSITIA - objects to saying public sector doesn't innovate. We preserve through challenges and do it anyway. Current QG environment / values makes it easier but that's not too say the system isn't still going to make it difficult.
Brad Muller ATO - need accountability to the tax payer. We have an obligation to innovate to meet customers requirements for value and delivery in a manner the public want. There is an expectation that the risk culture is accommodated and taken into account - new innovations don't waste.
Prof Brian Head - big difference between change and innovation. Innovation is change that makes a difference. Internal machinery effectiveness improvements vs working with external stakeholders and our direct relationship with clients (ICT improvements etc) vs strategic role to encourage private sector innovation to make Qld fire up.
Panel discussion - Challenges, blockages and opportunities to public sector innovation?
Brian - think seriously about methods and engagements. What is value for money? Noticeable increase in a need for stakeholder engagement and bringing our stakeholders along the journey with us. Needs a shared sense of priority in service innovation. Is innovation the froth and bubble on beer or does it filter thorough the whole organisations processes.
Social enterprise movement linking back into govt.
misinformation on social media and generating false stories of service delivery.
innovation hub process - taking it forward and using govt procurement to innovate.
David PDIALOGUES DATA: All the feedback from the Innovation Dialogues series last month is now uploaded to each city’s iDLIVE page under http://govcampau.org/live-id15/ Look for the tabs marked Triggers, Types, Value and Themes. We’ll be referring to these in the session this morning – so load up your page; the site is mobile-friendly.
The quotable Pia Waugh: 'Be a node in teh network not a king in teh castle' 'Don't stop to understand the system before you change it, otherwise you'll never become part of teh network'
Startup Data61 - just launched by Minister of Communications and Minister of Industry
(2) Who is 'the public' in public sector innovation?
Topic: all the methods of public sector innovation - design thinking, agile/lean, co-design/co-production, behaviorial economics/insight & nudges - all share a similar model of what a person is, one that is antithetical to the dominant public choice theory: people are a/ir-rational, emotional, biological, act on beliefs/against their own self-interest, etc.
What would PSI look like if we too this model of the person seriously?
Is part if the problem with PSI is a mismatch between models?
ACTIONS: marketing! collect and promote examples of methods etc which best demonstrate the new model of person
Thought folks here might like this example of a peer-to-peer, citizen initiated and run public service: Lost Dogs of Adelaide - how can the public sector become an enabler of this, a 'partner state'? And how can this be done without in effect 'outsourcing' this work to often time and/or funds scarce citizens, who still pay taxes but often carry out this work as volunteers?
Another example of public sector innovation: ShareNSave - mapping community sharing assets in Adelaide (food swaps, community gardens, tool libraries, men's sheds, coworking, bikesharing etc).
ShareNSave is designed to create awareness of, and encourage participation in and scaling of, sharing and collaborative activity in Adelaide and South Australia.
Worldwide, this phenomenon is rapidly gaining momentum and is identified with the ‘new economy’ movement emerging in the wake of converging ecological, social and economic crises. It is a positive, tangible way for citizens to have real agency over their lives and communities, and has a range of potential benefits including reducing household costs, supporting health and wellbeing, less resource use, and fostering prosperity through relocalisation of economic activity.
Most of what is on the map is my desktop research, though we had started to build a community around it: www.sharensave.com.au/map
This platform is now open source on Github, has attracted attention from North America and the EU, been part of a series of articles highlighting a selection of projects mapped with the local paper 'The Messenger' in late 2013/early 2014, and won an 'Honoree' Webby Award. My agency (Green Industries SA, formerly Zero Waste SA) has had it's budget halved for 2015-16, so there is little funding for this project aside from paying for hosting - no further development by us, no outreach/engagement program of any significance.
How can other agencies who might have an interest in mapping the sharing/collaborative economy help to unearth and make visible the 'other' story out there - the one of co-operation, sharing, gift, which has always existed, but which it is now possible to hugely augment with tech?
Before the budget cut, the plan was:
Things To Build
encouraging contributions to the site through making a more obvious call to action button and email signup buttons
incorporating a ‘declaration of intent’ (by means of an exclamation mark icon) to show that there is interest in community x to develop activity y, enabling people who would like to initiate something in their area to find each other
incorporating ‘haves’ (offers) and ‘wants’ (needs) on icons/entries on the website, which would also be searchable and issue as an alert
develop an alerts system for ‘I am interested in doing…’, ‘I have’, I need’ to trigger via email as a daily or weekly digest, as not everyone uses FB or sees what is posted in their feed
encouraging connectivity through the site by adding a conversation functionality (most likely integrating with Facebook) so people can comment/converse
incorporate an ‘ask the audience feature’ to the web site (advice, contacts etc)
determine how to incorporate content/platforms that don’t have a physical address eg. EcoBums Cloth Nappy Library, RipeNear Me, MamaBake
developing an events/calendar listing (mirroring/in partnership with Adelaide Greenies Calendar)
generate ‘Icon’ Content – 1 page (x 12) to explain each icon and a link to appropriate online resources (eg. Food Swap icon includes link to ‘How to Run a Food Swap’ guide)
develop ‘how to use the site’ videos, and a short clip (like Schools As Community Hubs) that intros what the site is about, what it does and how it can benefit the user
investigate 1-1 sharing and whether platforms like NESTA’s Streetbank can be integrated with ShareNSave and/or scaled
incorporate game dynamics and challenges (‘Share Quest’) into the site – acknowledge initiatives established, contributions to the site, connections made, friends invited, support given, badges for participation in various activities or content shared
Things To Do
actively seek out opportunities for presentations/conversations with diverse networks
connect with communities of interest where the work intersects eg. Australian Centre for Social Innovation, Sustainable Communities SA, UniSA Career Services
development of communications materials – business cards, Avantcards, posters
develop travelling roadshow kit suitable for outdoor public events (wind/waterproof) and associated engagement materials eg. signup sheets to capture email addresses, large maps of Adelaide that can be written on – investigate possibility of ‘lightweighting’ this exhibit
create a pool of ‘Sharing Connectors’ by identifying community leaders and information disseminators in every main street/community to act as a conduit for information to/from communities and SNS and to marshall their communities (develop ‘person spec’ for Sharing Connectors and put out a call/incorporate call on web site)
engage with Schools as Community Hubs project through DPC to secure opening up facilities for no/low cost which can support the sharing/collaborative movement – DPC has indicated interest in using ShareNSave as the database/asset mapping tool
meet with schools identified by DPC as ‘sharing’ to cultivate a relationship and determine if they are in a position to list their school and what it can offer on ShareNSave as a pilot
produce 10 x 2 minute ‘Stories of Sharing’ videos on the groups for their use as well as SNS
collaborate with Career Services at UniSA and Volunteering SA, who can match those seeking volunteer opportunities with groups mapped on ShareNSave
seek guest lecturing opportunities with relevant tertiary classes (economics, social sciences, health etc) in Universities, TAFES
create ‘Sharing Seed Funding’ program to fund 20 x $1,000 micro funding grants which allows small grass roots organisations to buy some basic infrastructure, equipment, or publishing to assist in maintaining or establishing a sharing activity
seek out support of philanthropic funds to extend and enhance funding of sharing initiatives
curate a ‘ShareFest’ in partnership with others, inviting the sharing community to be part of a festival to showcase their activity, connect with each other and the university and wider community
This software can also be adapted for use for any kind of topic which needs mapping, so please go ahead and adapt/build on/use what the South Australian government has already invested in.
Public sector needs 'Google time'/skunkworks - across agencies, across levels of govt, across state/territories.